Strict hygiene and health protocols have been implemented in all Mexican Caribbean destinations to guarantee the well-being of all citizens and visitors.

Since June 8, the Mexican Caribbean has welcomed tourists from around the world, travelers have been pleased to visit its beautiful beaches, parks, cenotes, and experience the local culture and gastronomy. As a result of joint efforts between the state government, the Tourism Board, the private sector, and tourism service providers, the doors to tourism have reopened successfully. The process paid special attention to hygiene measures in order to protect travelers and citizens alike, as health remains the absolute priority.

So, enjoy your vacation in the beautiful Mexican Caribbean!

For more information, please visit:



For traveler's peace of mind, below are some of the protocols that have been established in the state to make your trip as safe and pleasant as possible. For more information on specific preventative measures, we recommend that you contact your hotel and/or service provider directly.

At the airport:

  • All terminals are 100% compliant with hygiene protocols
  • "Social Distance" measures in inter-terminal transportation, elevators, passenger inspection points, commercial areas, boarding gates, customs, and others
  • Installation of protective acrylics on counters
  • Antibacterial gel dispensers in all public areas
  • Temperature control and personal protective equipment for all airport employees
  • Constant cleaning and disinfection in all areas
  • All passengers must fill out the questionnaire for the identification of risk factors in travelers, in printed and electronic form
  • Temperature sensors (thermos-cameras) have been placed at all passenger arrival and departure areas
  • Constant cleaning and disinfection of all security trays
  • Cleaning and disinfection of automobiles, buses and other land transportation

Please check the following video for more information on airport protocols.


Mexican Caribbean Clean & Safe Check Certification

In order to provide confidence among travelers, employees, and the community, the Ministry of Tourism (SEDETUR) and the State Health Services Department (SESA), along with specialists in the sector, launched the "Mexican Caribbean Clean & Safe Check Certification” (CPPSIT) program which aims to maintain health measures for the prevention and containment of COVID-19, while supporting the tourism industry’s adaptation of health practices. This certification aligns with international protocols like those established by the World Travel and Tourism Council (WTTC).
Several companies, including hotels, transportation companies, tour operators, restaurants, and taxis, have registered to obtain the certification and comply with the highest sanitary measures.

“Safe Travels” Stamp – World Travel and Tourism Council (WTTC)

Cancun and the Mexican Caribbean became the first destinations in the Americas to receive the “Global Safety Stamp” issued by the WTTC to destinations that adopted its standards for traveler protection. During the reopening process, the destinations of CozumelPuerto MorelosTulumIsla Mujeres, and Costa Mujeres have also received the stamp of approval.

The Mexican Caribbean tourism industry has gone above and beyond to maintain the highest hygiene and safety standards, recruiting and working with internationally renowned companies including: ECOLAB, Sello de Calidad Punto Limpio, Cristal International Standards, Preverisk Group, 3M, Bayer, KEY, among many others.

State Strategy for the “State Traffic Light of Epidemiological Risk COVID-19”

For the State Reactivation Traffic Light (which is updated weekly), please visit:


Traffic light for the reactivation of tourism activities

Lodging Rooms 30% 70% 85% 100%
Food & Beverage Tables 30%
Home Delivery or Takeaway Service Only
70% 85% 100%
Amusement Parks & Archaeological Sites Capacity 30% 70% 85% 100%
Beaches Capacity 30% 70% 85% 100%
Transportation Seats 30% 70% 85% 100%
Nightlife & Casinos Capacity 30% 60% 85% 100%
Water Parks Capacity 30% 70% 85% 100%
Marinas and Nautical Activities, Public & Private Capacity 30% 70% 85%
Golf Courses Capacity 30% 70% 85% 100%
Car Rentals People 30% 70% 85% 100%
Groups & Conventions People 30% Outdoors: 70%
Indoors: 50%
Outdoors: 80%
Indoors: 60%
Travel Agencies People 30% 70% 85% 100%
Tour Guides People 30% 70% 85% 100%
Outdoor Activities People Social Distance Social Distance Social Distance Social Distance
Scuba Diving & Water Activity Companies People 30% 70% 85% 100%

If you require further information, please visit our "FAQ" page.


Guest Assist - Logo

The Guest Assist digital app provides assistance and guidance to national and foreign tourists visiting the Mexican Caribbean and is available for free download on Google Play and App Store.

It contains a special section to answer questions and provide information on the laboratories authorized to perform the tests, as well as a Call Center (Spanish and English) available 24/7.