Strict hygiene and health protocols have been implemented in all Mexican Caribbean destinations to guarantee the well-being of all citizens and visitors.

Since June 8, the Mexican Caribbean has welcomed tourists from around the world, travelers have been pleased to visit its beautiful beaches, parks, cenotes, and experience the local culture and gastronomy. As a result of joint efforts between the state government, the Tourism Board, the private sector, and tourism service providers, the doors to tourism have reopened successfully. The process paid special attention to hygiene measures in order to protect travelers and citizens alike, as health remains the absolute priority.

So, enjoy your vacation in the beautiful Mexican Caribbean!
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For travelers' peace of mind, below are some of the protocols that have been established in the state to make your trip as safe and pleasant as possible. For more information on specific preventative measures, we recommend that you contact your hotel and/or service provider directly.

At the airport:

  • All terminals are 100% compliant with hygiene protocols
  • “Social Distance” measures in inter-terminal transportation, elevators, passenger inspection points, commercial areas, boarding gates, customs, and others
  • Installation of protective acrylics on counters
  • Antibacterial gel dispensers in all public areas
  • Temperature control and personal protective equipment for all airport employees
  • Constant cleaning and disinfection in all areas
  • All passengers must fill out the questionnaire for the identification of risk factors in travelers, in printed and electronic form
  • Temperature sensors (thermos-cameras) have been placed at all passenger arrival and departure areas
  • Constant cleaning and disinfection of all security trays
  • Cleaning and disinfection of automobiles, buses and other land transportation

Please check the following video for more information on airport protocols.

During hotel transport:

  • All staff wear personal protective equipment
  • Increased cleaning cycles in the units
  • No physical contact with operators
  • Reduced number of passengers allowed per transfer

At the hotel:

  • Social distance measures of 6 feet between each person
  • Temperature check with non-contact thermometers
  • Baggage will be strictly cleaned at check-in and check-out
  • Posters are displayed with information on proper handwashing technique, correct sneezing, disinfection of personal items, as well as basic symptoms of respiratory diseases
  • Disinfectant footwear mats
  • Hygiene stations have been set up with soap and water or hand sanitizer
  • The staff wears masks and there are masks available for customers who require them

Constant monitoring of guests’ and employees’ health status

Mexican Caribbean Clean & Safe Check Certification

In order to provide confidence among travelers, employees, and the community, the Ministry of Tourism (SEDETUR) and the State Health Services Department (SESA), along with specialists in the sector, launched the "Mexican Caribbean Clean & Safe Check Certification” (CPPSIT) program which aims to maintain health measures for the prevention and containment of COVID-19, while supporting the tourism industry’s adaptation of health practices. This certification aligns with international protocols like those established by the World Travel and Tourism Council (WTTC).
As of August 13, 6,811 companies, including hotels, transportation companies, tour operators, restaurants, and taxis, have registered to obtain the certification and comply with the highest sanitary measures.

“Safe Travels” Stamp – World Travel and Tourism Council (WTTC)

Cancun and the Mexican Caribbean became the first destinations in the Americas to receive the “Global Safety Stamp” issued by the WTTC to destinations that adopted its standards for traveler protection. During the reopening process, the destinations of Cozumel, Puerto Morelos, Tulum, Isla Mujeres, and Costa Mujeres have also received the stamp of approval.

The Mexican Caribbean tourism industry has gone above and beyond to maintain the highest hygiene and safety standards, recruiting and working with internationally renowned companies including: ECOLAB, Sello de Calidad Punto Limpio, Cristal International Standards, Preverisk Group, 3M, Bayer, KEY, among many others.

Traveler with COVID-19 symptoms

Remain calm, there are clear protocols in place and your hotel staff are trained to deal with any potential symptoms. Health authorities (SESA) will be called in and they will carry out the necessary tests to confirm if futher action is needed.

Additionally, a 24-hour hotline (800 0044 800) and health information service (800 004 4800 /800 832 9198) is available should any visitor have questions, symptoms or require further assistance during their visit to the Mexican Caribbean. We recommend that you download the "Guest Assist" app available for iOS and Android.


State Strategy for the “State Traffic Light of Epidemiological Risk COVID-19”

Please check the State Reactivation Traffic Light (which is updated every week).


Traffic light for the reactivation of tourism activities

Lodging Rooms 15% 30% 60% 100%
Food & Beverage Tables 15% 30% 60% 100%
Amusement Parks Site Capacity 15% 30% 60% 100%
Beaches, parks & archaeological sites Site Capacity X X 60% 100%
Transportation Seats 15% 30% 60% 100%
Nightlife & Casinos Site Capacity X X X 100%
Water Parks Site Capacity 15% 30% 60% 100%
Marinas and Nautical Activities, Public & Private Site Capacity 15% 30% 60% 100%
Golf Courses Site Capacity 15% 30% 60% 100%
Car Rentals People 15% 30% 60% 100%
Groups & Conventions People X X Open spaces: 50%
Closed spaces: 30%
Travel Agencies People 15% 30% 60% 100%
Tour Guides Employees 15% 30% 60% 100%
Outdoor Activities   Social Distance Social Distance Social Distance Social Distance
Scuba Diving & Water Activity Companies People 15% 30% 60% 100%

If you require further information, please visit our "FAQ" page.