Privacy Policy

The following privacy policy and terms of use outlines the types of information we gather when you visit our website(s), and steps we take to safeguard it.
Updated July 29 2019
Information Collection

When you use the Mexicancaribbean.travel website, or participate in our sponsored programs, promotions, or campaigns, we collect information that you submit to us and via “cookies” and other technologies as described below.
We collect information in several ways from different parts of our website(s). We do not collect personal information about you when you visit our website unless you choose to provide that information to us. We collect limited non-personally identifying information your browser makes available automatically whenever you visit a website. This information includes the internet address of your computer or network, the date, time, and page you visited on our site, your browser and operating system, and the referring page (the last webpage you visited before clicking on a link to our site).
We use the aggregated information from all of our visitors to measure server performance, analyze user traffic patterns and improve the content of our site. We sometimes track the keywords that are entered into our search engine to measure interest in specific topics, but we do not track which terms a particular user enters.
If you, agree, we will be using your e-mail address to provide you with information we think you will be interested in, for example, to send you our newsletters, notify you of new publications, or inform you about updates to our website. You can let us know at any time if you would prefer not to receive any or all of this information either directly on our website or by sending an e-mail to Caribe.mexicano@cptq.mx.
 
By submitting information to us, you consent to its collection and use by us in accordance with this Privacy Policy. Users have the option of discontinuing participation in our mailing lists or programs, or editing their personally identifiable information by contacting us. (See “Opt-in/Opt-out,” below.)
Cookies

To help us serve you better, we collect information that does not identify you personally, but rather identifies your computer or browser. Cookies are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. Whenever a site welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information that you may have registered during previous visits, such as your viewing preferences.
We may use cookies and other technologies to keep track of your status as a participant in our promotions, to tailor information to your preferences, or for other similar purposes. Cookies and other technologies also help us estimate and report the size of our viewing community and traffic. We may also use IP addresses to analyze trends, help us administer the website, track the movement of visitors, and gather broad demographic information for aggregate use. You can set your browser not to accept cookies or to disable other tracking technologies, but if you do, you may not be able to take advantage of certain features enjoyed by other visitors to our website.
Interest Based Advertising

Interest based advertising is the collection of data from different sources and across different platforms in order to predict an individual’s preferences or interest and to deliver to that individual, or his/her computer, smart phone or tablet, advertising based on his/her assumed preference or interest inferred from the collection of data pertaining to that individual or others who may have a similar profile or similar interests.
We work with a variety of third parties to attempt to understand the profiles of the individuals who are most likely to be interested in visiting the Mexican Caribbean so that we can serve our advertisements to them on websites, social media channels and other partner website and entities. These third parties include: (a) advertising networks, which collect information about a person’s interests when that person views or interacts with one of their advertisements; (2) attribution partners, which measure the effectiveness of certain advertisements; and (3) business partners, which collect information when a person views or interacts with one of their advertisements.
In collaboration with these third parties, we collect information about our customers, prospects and other individuals over time and across different platforms when they use these platforms or interact with them. Individuals may submit information directly on our website, social channels or on platforms run by third parties, or by interacting with us, our advertisements, or emails they receive from us or from third parties. We may use special tools that are commonly used for this purpose, such as cookies, beacons, pixels, tags, mobile advertising IDs, flash cookies, and similar technologies. We may have access to databases of information collected by our business partners.
The information we or third party collect enables us to learn what engagements with the Mexican Caribbean content the person made, what ads or content the person sees, on which ads or links the person clicks, and other actions that the person takes on our website, social properties, or in response to our emails, or when visiting or using third parties’ platforms.
Users may opt out of receiving interest-based advertising by advertising networks that may be delivered to them on our platform and other websites by visiting the following website: Caribe.mexicano@cptq.mx   This site feature will opt a visitor out of many – but not all - of the interest-based advertising activities in which we or third parties engage.
 
Do Not Track Policy

Visit Mexican Caribbean’s website currently does not respond to “do not track” signals or other mechanisms that provide consumers a choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third party online services.
Disclosure for Legal Purposes 

We may be required to share your personally identifiable information and non-personally identifiable information pursuant to judicial or governmental subpoenas, warrants or orders. If we are legally required to do so, or, in good faith believe that we are legally required to do so, we will obey the law. In addition, we reserve the right to use, disclose and share your personal and non-personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
Disclaimer Concerning Third Parties 

We may provide certain personally identifiable information to our partners. Furthermore, we may retain other companies and individuals to perform functions on our behalf. Examples include consumer e-mail service providers, web data tracking specialists and reservation booking engines. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
Links

The website may contain links to other sites, including those of our business partners. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites and those other sites have not agreed to our privacy policy. Visit those sites for information regarding their privacy policy prior to providing personal information.
The links we provide on our website(s) are there for your reference and convenience. We do not control any of these websites, nor are we responsible for their content. We do not imply any endorsement of the material on such websites or any association with their operators by including these links. If you decide to access any of these Websites you do so entirely at your own risk.
Site Security

We take appropriate security measures to protect unauthorized access, alteration or destruction of data on our website(s). We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we maintain physical, electronic and procedural safeguards to protect your personal information.
 
Correspondence

We maintain and review e-mail correspondence that you send to us. We may use (and maintain in a file specific to you) the personally identifiable information disclosed in the e-mail. Because such correspondence contains information that is not transmitted through the operation of the Site, it is not subject to the terms of this Policy.
Social Media

If you have made public posts from your other social media accounts that include our specialized hashtags, we may collect and use that information to learn more about you.
Minors Policy

Our online services are not directed toward persons under the age of 18, and we request that persons under the age of 18 not provide personally identifiable information to us.
Opt-In/Opt-Out 

You may choose to remove yourself from our mailing list by following the instructions stated on our promotional communications, by completing our online Feedback Form or by sending a request to our Customer Support. (See “Contact Us,” below.)
Policy Changes

We reserve the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement, in whole or in part, at any time. Modification of changes in the Agreement will be posted on the website. By using this website you agree to be bound by any such revisions and should therefore periodically visit the page to determine the then current terms of use to which you are bound.
Consent
By using a Site, you consent to the collection and use of information by us as set forth in this Policy.
Contact Us 

We welcome your feedback. If you have questions, complaints, or if you would like to express a concern, remove yourself from our mailing lists, change your personally identifiable information, or have your personally identifiable information removed from our systems, please contact us by email, phone or mail: 

Email: caribe.mexicano@cptq.mx
Phone: 984 206 3150
 
Quintana Roo Tourism Board
Paseo Cobá, Manzana 29 Lote 3 N° Int. 309 al 312
Fraccionamiento Playacar Fase II
Playa del Carmen, Quintana Roo, CP 77710

Please note that any requests to remove your personally identifiable information from our mailing list, or to change your contact information, may take a certain amount of time to process.